Navigation and service

Declaration on accessibility

The Federal Ministry of Labour and Social Affairs endeavours to make its website fully accessible in accordance with the national legislation for the implementation of Directive (EU) 2016/2102 of the European Parliament and of the Council.

This website is currently being updated and will be relaunched shortly. A WCAG test will be carried out for the relaunched website and the result published here.

Which areas are not accessible?

Subareas that are not accessible:

  • PDF downloads configured prior to 2018. More recent PDFs are being configured in an accessible version or replaced by such as soon as possible.
  • Some video subtitles. For newly configured videos we aim to provide subtitles as soon as possible after publication.

Report barriers! Feedback on accessibility

Have you noticed any shortcomings regarding the accessibility of contents of www.denkfabrik-bmas.de? If so, please do not hesitate to contact us using the feedback form created for this purpose.

You can also notify us of your concerns in German sign language.

You can also contact us by post or telephone:

Policy Lab Digital, Work & Society
Federal Ministry of Labour and Social Affairs
Wilhelmstraße 49
10117 Berlin
Tel.: 030 18 527 0
Fax: 030 18 527 1830
E-mail:

If you wish to send us a De-Mail, please send it to poststelle@bmas.de-mail.de. Further information about De-Mail can be found here.

Arbitration procedure

The Federal Government Commissioner for Matters relating to Persons with Disabilities (Beauftragter der Bundesregierung für die Belange von Menschen mit Behinderungen) runs an Arbitration Service set up in accordance with Section 16 of the German Act on Equal Opportunities for Persons with Disabilities. The job of the Arbitration Service is to resolve conflicts between persons with disabilities and Federal public sector bodies.

You can call on the Arbitration Service if you are not satisfied with the answers provided via the points of contact stated above. The purpose of this is not to identify winners or losers. Instead, the objective is to find a joint out-of-court solution to a problem with the aid of the Arbitration Service.

The arbitration procedure is free of charge. You also do not require a lawyer.

Full details of the arbitration procedure can be found on the Arbitration Service homepage. You can find out there how an arbitration procedure works and how to file a request for arbitration. You can also file the request in Easy Read or in German sign language.

You can contact the Arbitration Service at the following address:

Arbitration Service of the Federal Government Commissioner for Matters Relating to Persons with Disabilities according to the German Act on Equal Opportunities for Persons with Disabilities
Mauerstraße 53
10117 Berlin

Tel.: 030 18 527 2805
Fax: 030 18 527 2901
E-mail:
Internet: www.schlichtungsstelle-bgg.de

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